MM
Miss M

1 reviews | Active since Apr 2025

17 Apr 2025, 20:36

ABSAs "Your Story Matters" campaign rings hollow for me.

ABSAs "Your Story Matters" campaign rings hollow for me.

I'm sharing my heartbreaking story to raise awareness about the failures of our system. My ex-husband accumulated R968,000 in maintenance arrears. After a lengthy and traumatic court process, he was finally ordered to pay R700,000 into my Absa account from his provident fund on April 14, 2025.

The payment is supposed to be made within 21 days, but my children and I can't wait that long. We're struggling to survive without basic necessities like food. I app**** for a small loan of R3,500 to feed my children, but Absa declined my application due to unauthorized overdrafts of R245 in my checking account and R155 in my credit card account.

Meanwhile, my ex-husband, also an Absa client, has purchased a new R1 million car and enjoys promotions and multiple credit cards with Absa, which he pays on time.

My children have been out of school for over two years due to the prolonged court process, and we often go without hot water and food. How can Absa claim to support survivors of domestic violence when their policies seem to enable abusers?

If my story truly matters, Absa would take immediate action to support me and my children. Instead, we're left to struggle.

#AbsaYourStoryMatters #DomesticViolenceAwareness #FinancialAbuse #SurvivorSupport #JusticeForSurvivors

0
Replies (1)
Absa
Absa's reply22 Apr 2025, 09:15
Official
Dear Miss Maga
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***0.
 
Kind regards,
Group Customer Care
Rezona Louw