ABSA's WORST SERVICE EVER!!!!!!!!!!!!!!!

Today I received the WORST service I have EVER received from a service provider - especially one I have been a client of for over 30 years!!! And who I finance 3 vehicles through!!

ALL I wanted to do was make a payment of R175 to a new beneficiary. And no matter what I tried, I just could not receive my verification messages so I can verify the payment. I tried the following NUMEROUS times: Rebooted, switch off and on my WIFI router Verified that it was working by browsing different sites on the web Rebooted, switch off and on my phone Switched my mobile data on and off Tried the transaction on both my laptop and my cellphone Made sure via settings on my internet banking that my phone is indeed connected to my banking app Made sure on my phone that my push messages was enabled and working

During all this I received and made phone calls, received and sent messages and used my phone to make other payments USING MY ABSA APP!!!

Out of pure desperation AFTER AN HOUR I called the all centre and was assisted by the genius called Pitso Martin Seripe. This gentleman told me to do everything I have done 20 times before - and then proceeded to tell me that it's my service provider's fault - not theirs. That I did not have signal from my service provider (bare in mind that I was using my phone to call this genius and that Absa sent me messages notifying me that I am logging onto my accounts - USING THIS SAME SERVICE PROVIDER that he was now blaming).

He made it very clear that it was not Absa's fault. I demanded to speak to someone more senior. After I did, this man told me that he was going to hand me back to the genius and that I must please send all the screen shots of the various errors on my phone and laptop to him. Pitso asked me my security questions - AND THEN INFORMED ME I FAILED!!! MY OWN SECURITY QUESTIONS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Simple things about my Edgars accounts, Foshini group account, my Standard bank homeloan (which I've sold and is currently lodged for registration to new owner) and a bunch of companies I've never owned - which I obviously informed him that I never owned.

HOW DOES MY OWN BANK NOT KNOW ME WELL ENOUGH TO VERIFY ME?!?!?!?!?!?!?!?

So after almost 2 HOURS of frustration, I STILL can't pay the stupid R175 payment!!!!

THIS IS NO DOUBT THE WORST BANK IN SA and I WILL move ALL my accounts and ALL my vehicles to a bank that can treat their clients better!!!!!!!!!