TM-S
Thembie Mthembu - Saayman

1 reviews | Active since Jul 2018

11 Jul 2018, 13:03

ABSA's very very bad service.

I've had a very bad experience with ABSA, they closed my account without any notification given to me and certainly without my permission and when my salary went into that account on the 5th July 2018, I couldn't access my funds, upon going to the bank I was told that they can not re-instate my account and in order for me to be able to get my money that was in that closed account, I must open a new savings account so that they can transfer the money. I didn't want to open a new savings account with ABSA as already I have two other savings account with other banks and certainly because of the bad experience I received at the time, so I asked them to transfer my money to my other savings account from another bank and they told me it was going to take longer estimated time- (a week) and if transfered to ABSA account it will be quick (24 hours) because I needed the money I opened the new account and waited 2 days for my money to reflect, but after two days my money was still not in the account, Today I went back to the bank to enquire why it has been 3 days already and still no money, The two consultants that helped me Sandile Mbonda and Luzoka made calls to enquirer and told me that the lady by the name of Busisiwe Rorwana who was suppose to process my funds did not process my funds as it was her last day of work because she was going on leave, now I was told to wait again for another 48 hours while they only start processing my funds through, which I found to be very unpleasant, I also have accounts to pay for and today is the 11th and ABSA is still sitting with my money and not giving to me after they deducted the money that I owed them immediately after my salary went to my closed account on the 5th. This is not fair why are they not giving me my money because I don't owe them anything?

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Replies (1)
Absa
Absa's reply11 Jul 2018, 14:02
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd