ABSA'S USELESS ***** DEPARTMENT

One star rating is actually TOO HIGH for the lack of service I have received from the ABSA ***** DEPARTMENT!

After being a client of ABSA bank for 20 plus years, I was the victim of ***** on 28 August 2025.

To date - 29 October 2025 - after 17 emails to and fro, I have yet to receive a resolution.

Most of the responses to my emails were generic replies. A member of their staff responded to one of my emails promising feed back on my case on 16th October 2025. This of course never happened.

As reply to my email to the ***** department last week, I was told that one of their staff had called me unsuccessfully and then sent me an email. Neither was true.

On querying this, another of their staff emailed me to say that a resolution had been reached but she couldn't find it in my case file, so she couldn't forward it with her response. Well, you won't find something that doesn't exist, hasn't been emailed and clearly wasn't on file!

2 MONTHS on and I'm still waiting.

Talk about useless. Think twice before you open an account at ABSA, they don't have a bad reputation for nothing !!! Take your money elsewhere.