Absa's useless and heartless customer service center

I have been experiencing problems with my Absa banking app since Sunday(17.09.2023). I called their customer service line ***) over 10 times and their usless/heartless consultants were not interested in assisting me with my issue. When I ask for the manager or complain about their unacceptable service. I was put on hold until my airtime was finished and the call ended. I have the names and recordings of all the people who refuses to assist me.

I was assisted by the below consultants from internet banking department: Pule, Kenneth, Thabitha, Mpho, Priyal, and other consultants from Absa's Internet banking department

Since Absa's customer service consultants don't value their jobs, it better if they all get replaced my Artificial Intelligence. At least AI's will assist me effectively and I'm pretty sure I won't get a nasty attitude.

When I open my absa account early this year, I thought I chose the best bank in South Africa, now I can see that I was dead wrong. How disappointing!!!