FC
Faith C

1 reviews | Active since Sept 2020

19 Sept 2020, 15:00

Absa’s unfair finance charge on credit cards!

I would like to know why Absa charges a finance fee on credit cards when we are already paying interest. Why is the bank charging on top of what i am already paying monthly. It is as if the bank is spending on my behalf to make sure i drown in debt. This is pure exploitation and ****************.....NOT FAIR. Every month that charge takes me backwards when i am trying to clear my credit card debt!

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Replies (1)
Absa
Absa's reply21 Sept 2020, 11:17
Official
Dear Faith Chikoko
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . 
 
 
Kind regards,
Daphne Le Grange
Group Customer Care