Absa's turnaround time is never accurate and no communication with customers

I am honestly fed up with Absa and their FICA department. I have been waiting for 2 weeks for my credit card account to be FICA'd. Everytime I have to deal with Absa everything they do take longer than their given turnaround times. They never contact their customers. I have to follow up with them all the time whether it is a vehicle finance application or FICA documents to be updated they just never contact you. This is obviously Absa's organisational culture.