absa's TERRIBLE service

I have had a bit bad luck this year, unfortunately, my gardener shattered/broke one side of the sliding door glasses, lightening struct my pool pump, and now there's a leak in my geyser, as I'm typing this water is dripping from my ceiling down the wall and damaging my carpet..ok it's nothing that cannot be fixed, not as terrible as what's going on around the world..but these are my problems..you see I moved into my house last year June, so it's not even a year. I have a bond with absa, so I decided to also go with absa with insurances as well ( both life and house cover). Why?, because I prefer to have all under 1 roof, but boooy was I wrong. absa is offering the most treble service, I reported my broken sliding 2 months ago and it's not sorted, they sent out someone to sort out my pool, and left it half down, I have brown spots around my pool, no water, I reported water leaking from my ceiling this morning and no one as come out to access, this now causing more damage to my hall way carpet,(which only after I went up to investigate found out it was a leaking geyser), but absa don't care about this, they will find ways not pay for all damages caused.. they do not call to communicate, or follow, even if you send them and email no response..lets blame everything on COVID, we might as well shut down..

It really makes me wonder why I'm going with absa in the first place..

I absolutely do not recommend to anybody! I walked into the absa norwood brunch today and guess what, same terrible service, basically no service, I waited for 15 minutes, to speak to someone and they tell you that can't help, I must call the customer care help line, what a joke customer care help line, those work mean nothing to them. The only reason I gave 1 star, is to move to the next step here..

FNB please kindly call me to switch over all my services..