ABSA’s terrible customer service & courier partner.

I app**** for a Premium credit card with ABSA 2 weeks ago and still have no received my card. I have not received a call from the courier. I even went to the branch to enquire and gave my residential and contact details again. Only for the courier service to tell me they have tried to reach me and are unable to get hold of me and they asked for my residential and contact details, time and date for the delivery. I responded and provided everything again. They did not respond and I still have not gotten a call nor my card. I had to call them again today only to repeat myself and give my details so someone new. I’m honestly so over everything and no longer want the card because of the trouble I’m going through to even receive it is not worth it. The customer service is terrible. I’m not happy at all.