ABSA's Sibongile Qabisisa is deplorable

Good Day

I refer to a complaint we made in April 2022 about Sibongile Qabisisa (complaint reference number C-***2).

In that complaint I wrote:

"Good Day Nomvelo

Our telephonic conversation from this morning refers.

We would prefer not to have to write to your office every month due to the level of arrogance, disdain and disservice continuously meted out to us by one Sibongile Qabisisa.

In our original complaint we mentioned that Qabisisa is using ABSA resources to frustrate our operations by restricting our account whenever she pleases. We further requested that she be removed as our relationship banker because that relationship has irreconcilably broken down, she flexes her limp muscles whenever she is bored and gives out the most unbearably bad service. I would not like to believe that ABSA is giving her reason to believe she is indispensable therefore she can do as she pleases without consequences.

Nomvelo and the CEO team I would just like to draw your attention to the following ABSA core values:

- "We are obsessed with the customer" - "Our people are our strength" Qabisisa is a contradiction to these values: she is a liability to your business and her only obsession with customers is toxic. She does not represent ABSA well. Just after the previous complaint, Qabisisa restored our account. When she felt that there was no attention to this account from your office, she restricted it, yet again, without giving reasons or communicating with us in any way.

As I've already mentioned to you before Nomvelo, her branch *******ly authorised the withdrawal of money from our account in 2016 which led to us moving our primary account from ABSA. Now we have Qabbisisa who is treating us with disrespect and contempt without any consequences. The resolution we seek is for our account to be restored and for our account to be moved to another branch, preferably in East London. We don't EVER want to have to deal with Qabisisa and her branch again.

Regards, Loyiso Vili (Cell: ***)"

After many back and forth communications the matter was resolved as follows:

Good day,

Please be advised that your account is active and operational. Your banker has also been changed and you will now be serviced by Samkele Toto (***ca) who will be available for all your banking needs.

Kindly also note that disciplinary action has been taken against your previous banker for the lack of service.

The case with our offices will now be closed.

We then reverted back to the bank and Qabisisa remained the Relationship Banker against our wishes and in defiance of the bank's resolution communicated to us. We then requested that the account be closed and we never used the account again since we had, clearly, stated that we NEVER, EVER want to deal with Qabisisa again. The East London branch confirmed to us that the account would be closed.

Funds were erroneously deposited into this account that was supposedly closed, we thought the money would be in a suspense account since we had requested that the account be closed two years ago and the account was inactive for the same period. To our absolute horror we learnt that the account is still open and Qabisisa remains the Relationship Banker. We went to the branch and Qabisisa has yet again restricted the account and she audaciously stated that we will NOT get the funds back.

Please resolve.