ABSA's Shocking Service – No Response, No Closure, Just More Interest

I am completely fed up with ABSA’s pathetic level of service.

I paid my full credit card balance and followed every step to close the account. I visited the ABSA Secunda branch, where I was assisted by Anna , who helped me call ABSA’s credit card department. I was told a debit order for my overdraft would go off “as soon as possible.” Guess what? That never happened. The money is still sitting in my account, untouched. But ABSA keeps calling me non-stop when THEY want money.

Despite ALL my efforts — visiting the branch, calling your useless call centre, and following up again and again — my credit card account is still not closed. You are still charging interest on an account that has been PAID IN FULL. Why? Because you are stalling to keep making money off me. That’s ********* and disgraceful.

Today, I’ve spent the ENTIRE morning trying to email ABSA on *** and ***, only to receive the following error message every time:

"Your email to the ABSA Customer Support Center could not be processed due to a technical error. Please wait a few minutes and resend the email. Please accept our apologies for any inconvenience caused."

Seriously? What kind of professional institution blocks its own help email addresses when customers are desperately trying to get help?

ABSA’s service is quick when they want to trap you in debt, but once you’ve paid and want out, they ignore you completely. Your customer care is non-existent. No updates, no solutions, just delay after delay. I have had enough.

You are not helping me. You are wasting my time. And you are *****ing more money from me with interest while doing NOTHING.

I’m also warning others: stay away from ABSA if you value your money and sanity.