ABSA's Shocking Customer Service

The Absa service is absolutely shocking & I am so glad I closed my account with them. I called the customer care line on 06/09/2023 to requested the interest rates for the Liquidity Plus Investment Account prior to the last reviewed on 26 May 2023 & I was instructed to email the *** email address as they could not assist me. The consultant promised a 24 hour turnaround time. I emailed the email address given on 06/09/2023 & followed up 4 times since & have still to receive a response. This is absolutely shocking for such a simple request!