Absas service is the worst

I've never been so frustrated in my entire life by the bank I've trusted all my life!! I have been with Absa over 20 years but the service I am getting is appauling to say the least. I've had people asking me to change banks since every month I'm complaining about unauthorised debit orders, that require me to go to the bank everytime I need to do a reversal! In 2019! I was told I'm crazy. I was recently assigned a private banker who advised me to open a new account to avoid this, as Absa is still working on the solution for this issue. I took their advise and went into the branch(mind you some banks don't require you to go to the branch) nonetheless I took the whole afternoon from work to open this new account. I did everything I needed to do.. Verified all my debit orders to be transfered to this new account. Come month end I picked up that my debit orders were still going through the old account, which at that point didn't have money as my salary was moved into the new account. I had to do damage control to move money in the new account for my debit orders. Absa told me I needed to go into the branch to fix this. I was so livid! I phoned the bank to sort out my debit orders with my service providers, for which I was told I needed to do myself. The bank couldn't help me with this but then I said to them, I thought it was done on the day I went to the branch. Now I am in my 3rd week trying to sort my debit orders. I literally need to sit on the fone for hours to get my stuff switched over. The bank doesn't care!! I am stuck with a new account, I was asked to open and everything is just a mess with my debit orders. I'm sitting endlessly on the fone (using my airtime) with the service providers. My private banker resigned and no one called me to update me on what's going to happened going forward. I'm still experiencing the unauthorised debit orders by the way on the old account because I'm forced to transfer money in the old account because again one of my home loan accounts were not updated after I was asked to fill in forms to update, as a result the debit order bounced messing up my credit score. I have debit orders that bounced that I am now paying penalties for, like this feels like hell!!!

I am done with you Absa!! Finally taking my friends advise. Come January 2020 I am signing out from this abuse. I am tired of the frustrations, wasting my time, my efforts, loosing money, being inconvenienced.

I refuse to go through this torture of trying to fix my debit orders and stupit unauthorised debits that I need to go to the branch for every month!! Of which you have a functionality for that doesnt work. That is crazy!!!!!!!!!!

This is a pathetic service!! If you reading this, please save yourself from this bank.