ABSA's service is the worst.

ABSA's service is the worst in the country. I have spent 4 hours in the bank since last week Friday. Yesterday we were there for 2 hours to set up my daughter's digital banking app. It took them one hour to do it. In the bank it was working properly. When we got home and she wanted to use the app it gave a message that digital banking is blocked due to unpaid fees. That is just about 2 hours since we left the bank. I phoned the customer service number and answered about 10 security questions after which I was informed that I didn't pass the security questions and they cannot assist me. This morning I phoned the branch where I were yesterday and a lady tells me that I will have to come into the branch.......again. Although I still wanted her to explain to me what went wrong she said I am sorry I cannot help you I have a customer in front of me. When I asked for the manager's number she put the phone down in my ear. So I tried the customer service number again. I passed all the security questions but still they could not assist me as there was a note that I didn't pass the security questions yesterday. The customer services guy told me that the ***** division tried to contact me yesterday but I didn't answer. I checked my call log, and nobody tried to contact me. If I have to go back into the bank it will be for no other reason than to close all my accounts at ABSA. Why block digital banking if there is money in the account, ABSA usually just take their fees, why not now?