ABSA's service

On 12 March 2018, I viewed my accounts with ABSA online. I noticed that the amount available in my flexi reserve bond account no longer showed the correct amount, but reflected R0.00. I contacted ***and spoke with Patricia, ABSA home loan consultant. She indicated that there is no reason to be alarmed as the funds are still available and that the fault was on ABSA's side and will be corrected within a day. Today I went online again and it still reflects R0.00. I phoned again and spoke with Bathumi (spelling not sure). He indicated that there is no problem on the bank's side, but that we did not FICA. We have gone through the FICA process so many times. Two calls to ABSA, two different answers. Not happy at all with the service of ABSA home loans department. Flexi reserve facility is there for a reason, to have access to funds immediately when you need it. This does not seem to be the case with ABSA. Want it corrected immediately!