ABSAs rude consultant and poor customer service

Never do I want to go to the ABSA branch in Durban again. I approached the bank needing assistance with a new debit card and produced my Identity Book which I was told by an extremely rude consultant at the customer service number 2, could not be used as the cover of the ID was destroyed. Mind you this was the same ID provided to ABSA when the account was opened. Not only did this rude individual not greet, she did not bother to introduce herself and clearly seemed like she is working as a favour. Poor customer service from such a trusted bank is utterly disappointing and if all ABSA banks operate in this manner, that is even more disappointing.