RF
Ruben F
1 reviews | Active since May 2019
07 Jun 2020, 19:38
ABSA's restructuring services SUCK
ABSA's restructuring department is quick quick to increase your Car premium BUT when you want to decrease your premium you can *FORGET* about it!!! Pathetic service!!! No reply.
And then they expect you to call in if you are not helped after 7 days.
Waiting 7days for something as simple as Logging into the system, verifying that you are communicating with the correct person and then updating the premium takes 7days?!? This is utter nonsense!!!!
And then expecting the customer to call in??? This practice is Reactive.
Off course you as client will be sitting on the phone for hours listening to a lady tell you that there are limited staff and blah lah blah 10times every freakin minute!!!! ABSA can you PLEASE just give that information every 2 or even 3 minutes!!!! It plays over and over and over and over and over again!!!!!! It is so unnecessary!!!
Helpful (0)
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Replies (2)
Absa's replyOfficial
09 Jun 2020, 07:25Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply09 Jun 2020, 07:25
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
RF
Ruben F's updateReviewer Update
10 Jun 2020, 15:57I wish I could give you zero stars because now I can't login to the ABSA mobile banking app. I have visited the nearest branch two time in the past month with this problem. I am NOT going to the branch again to sort out such a simple problem!!!! I have called in and the consultant was not able to assist? How is this possible? He advised to visit the nearest branch. I am furious!!! What the hell ABSA. HELP!!!!!
RF
Ruben F's update10 Jun 2020, 15:57
Reviewer Update
I wish I could give you zero stars because now I can't login to the ABSA mobile banking app. I have visited the nearest branch two time in the past month with this problem. I am NOT going to the branch again to sort out such a simple problem!!!! I have called in and the consultant was not able to assist? How is this possible? He advised to visit the nearest branch. I am furious!!! What the hell ABSA. HELP!!!!!