ABSA'S RELUCTANCE TO ASSIST AND *********** STAFF AND CALL CENTRE

This is a copy of my email sent to Absa today at email address *** iro the estate account today:

Dear Sir/Madam

I write to you with much frustration due to your pathetic services, Bluff branch staff and call centre incompetence with assistance in trying to get access to the statements sent to me, without any success.

I have emailed to yourselves several times at *** to request access to the statements that I cannot open but only received a computer response with no effort of assistance on your part. I went into your Bluff branch on 8 October 2021 for assistance and after a heavy argument was promised that she has now given me access all was now in order I can now access the statements but should I experience problems I must again email ***. I arrived home only to find to my frustration I still cannot access the statements. I again emailed yourselves but as I mentioned only received a computer response but no effort from yourselves to assist.

I have today wasted airtime by phoning ‪***‬ and spoke to Mr Khumalo who told me he can't help me I needed to call ‪***‬ and put me through which lasted 4:53 with no assistance. I called ‪***‬ again for 1:02 mins still no assistance, then called ‪***‬ for 58 seconds and the call was cut by yourselves and again for 7:18 mins which was also cut by yourselves and I called again and hung on for 8:46 still with no assistance!!!!!!!

You can rest assured this matter will reach Helopeter as we the clients are paying for your reluctance and incompetence to assist us!!!!!!!!!!!!!

As the Executor of the Estate I wish to find out whether there is any competent staff member at Absa who is willing to do their job and give me access to the estate account? It's flippen pointless emailing statements to me without me having access to same.

I await your reply.

Yours faithfully Mrs Aletta Botha Cell: ‪***‬