ABSA's Refusal to Log a ********** Query

Hi

I called the ***** department today to report an incorrect amount being taken of my Absa Savings Account for an ABSA WILL which I was NOT communicated about and NEITHER did I agree to yet ABSA refused to handle this situation by flagging the debit order as ********** and told me to call back NEXT WEEK!!!

I opened my savings account with ABSA in 2018 purely to get access to internet banking in order to get visibility of my existing home loan. From 2018 to date, I had NEVER requested a WILL with ABSA, neither have I EVER been charged a fee for a WILL. I have also NEVER signed a debit order with ABSA to debit my savings account for this service charge.

I was routed to the complaints department twice today by the ABSA consultants, yet kept getting put throufh to telephone banking instead. I tried to open a case number yet kept getting asked for my WILL number to open up the case YET I kept telling the consultant I DO NOT HAVE A WILL NUMNER!!!

What kind of ********** behaviour is this that ABSA consultants refuse to recognize and log this ***** accordingly? How can such a supposedly well recognized and reputable bank charge customers for services they have not agreed to?!!

I am utterly disgusted with the service from ABSA Bank (which was one of the reasons I moved my Banking portfolio away from them years ago!!!)

Regards, Tahseen