ABSA's refusal to assist to recover money

Warning to all ABSA users out there: be WARNED that ABSA misleads you when saying they will verify internet payment details. I made an error when doing an internet payment, and despite following the official channels as set out by ABSA, I have been unable to get anybody in ABSA to help me recover these funds. (R12K) ABSA passes the ball and refuse to assist me to recall the transaction and recover the money. They told me to sue the other bank and then charge the person into whose account the money was deposited (in error) with ******** enrichment. I don't KNOW this person, plus now I must lay ******** charges against him or her. How absolutely laughable! This after 30 years of banking with them. Next stop will be Banking Ombudsman and Consumer Complaints in major media. Then I will look for another bank. I can just imagine how many unsuspecting clients lose money because ABSA refuses to assist.