ABSA's questionable insurance is more than suspect for underhanded dealings!

I took out a comprehensive vehicle and household insurance with ABSA in July 2025. They have debited my account twice now. Yet I haven't received policy documents to date and I haven't been able to do a digital inspection of my car because they continue to fail to update my cell number. We're 2 days away from going into September. I wrote a complaint to them and a consultant named Rezona Louw was assigned my complaint. I believe Rezona is a automated robot because of the responses I receive from her every time I enquire about the status of my case. At this point ABSA is committing ***** because they're debiting my account with due cause. I urge anyone thinking of switching to ABSA Insurance to think thrice about it.