Absa's Prosperity Account is a JOKE!!!!

For the past year I have had nothing but problems with Absa Bank and am closing all my accounts - one by one. The biggest problem lies with the Prosperity Account. The recent problem began when my card was **********ly used to try and make an online purchase. When I reported this to the bank, they cancelled my current card and issued me with a new one acknowledging that there had been a ********** transaction attempt. I then received a text message that my account was overdrawn by R80. An account which should be standing at a zero balance. When I went into the branch to enquire about this I was told that as there were not enough funds, the bank charged R10 for this and also for the new card they issued. I insisted that this was not my fault as there had been a ********** transaction AND that, because of this they had to issue a new card. They said that they would take the charges off. Then a week later I receive a text message telling me that my account is still overdrawn and to rectify this to rectify this by paying the R80 otherwise there would be additional fees. What sort of a bank is this where the left hand does not know what the right hand is doing and there is absolutely no communication between the branches and the relevant departments!!?