Absa's Property insurance-poor Service

I recently lodged a claim with Absa Property insurance concerning a leaking Geyser.All went well until i asked them to attend to the ceilling hole that was left unattended after the geyser was re-located. I spoke to the consultant by the name of Mthokosizi Shabangu - she let me hold for 15 min while trying to contact the plumber who fixing my geyser, my mobile airtime was even exhausted in that process. She called me back after 10 min only to tell me that they cannot assist me into filling that celling hole as it was not due to the geyser leaks.I really find this service very bad because now this hole was not there before the plumber decided to relocate my geyser