ABSA's poor service

I write this review knowing it is probably futile, my previous attempts at complaint resolution with ABSA are still pending.

First and foremost, I got fed up with absa's poor service and moved my debit orders to Capitec, however ABSA refused to move my home loan debit order via telephone, so I visited ABSA Diamond Pavilion.

The result of that is that ABSA's normal debit order is going off on my still active absa account and another debit order is going off on my capitec account, thus I am paying double installments.

How am I supposed to afford this?

I opted in for payment relief for both my vehicle finance and home loan-

Yesterday my vehicle finance debit order went through as usual. I'm waiting in suspense to see if the same goes for my home loan.

My partner can't work during the lock down and I am now the sole supporter.

I obviously sent an email to absa about my complaints and weeks later got a reference number.

I dont know what to do. Should I just reverse the debit orders and get blacklisted?

Pathetic service during these trying times.