Absa's poor service delivery

On Saturday I received a PEP Cashsend voucher, then went to go withdraw money (voucher) at an Absa ATM daveyton branch. Unfortunately the ATM didn't have money and only notified me once I already inserted the pin, so I then moved to another ATM; only to say that my voucher has been redeemed. After called in the security guard that works at those ATMs to explain what happened. He told me to come back on Monday to log ATM complain so that the process of refunding my money can begin, also mentioned this process can be done at any ABSA branch and that I'll be provided with a new voucher code to use withdrawing my money.

On Monday I went to East gate ABSA branch, only to be turned back because I didn't have the ATM receipt with me. Then on Tuesday went to daveyton branch, told to go back because of loadshedding and the system being slow/down after being on the queue for 3 hours.

Today I went back to daveyton branch waited 2 hours to be told, I didn't have to queue and that I need to have Absa account so that they can refund my money on it. I don't have an account with them and I don't know anyone in my circle who uses/ has an account with them. Will I get my money back, I don't know? As it stand I'm waiting for them to call me back after investigations.

This whole thing is another reason why I won't even bother to open any account with Absa, their service is bad, you wait for hours to get assistance to be told nonsense. It's usually 2 or 1 people working at customer service in the meantime the queue is long. Definitely do not recommend this bank.