Absa's poor customer service(fixed deposit account)

I'm so disappointed in ABSA's customer service. On the 20th of July I lodged a claim on to get funds from my fixed deposit account at Pinecrest Branch in Pinetown as I am facing an emergency. I was assisted by a consultant by the name of Andrew Ndlovu, I had provided all necessary documentation supporting my claim and I was told my claim would be processed within 2 days. However I have not received any feedback till now instead I've been following up with them since Wednesday and being told they'd call me back but they don't instead they tell me that the delay is from the Head Office to authorize the claim. I'm still in need of assistance in this emergency but I see no sense of urgency from them.