JB
Jesselta B
1 reviews | Active since Oct 2018
10 Jan 2019, 11:15
Absa's poor customer service
Good day,
After lodging a complaint on Hello in November 2018 I was advised that feedback would be given regarding my complaint. It is now January 2019 and still no feedback - not even so much as an e-mail. I have e-mailed Zimkita at Absa's complaints department Since July and I got one reply after my hello peter review. This is my second complaint on Hello Peter. I would like to matter resolved or I'll have to lodge my complaint with the ombudsman as there is no resolution to an ongoing query since last May 2018. my case number: Case Ref No. ********** If someone could please just respond to me as this is really frustrating.
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Replies (2)
Absa's replyOfficial
10 Jan 2019, 15:04Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Jan 2019, 15:04
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
JB
Jesselta B's updateReviewer Update
21 Jan 2019, 12:04Today is the 21st and still no feedback has been received. The account has now been handed over. When I will I get feedback regarding this? Disgusting service.
JB
Jesselta B's update21 Jan 2019, 12:04
Reviewer Update
Today is the 21st and still no feedback has been received. The account has now been handed over. When I will I get feedback regarding this? Disgusting service.