Absa’s poor customer service

I recently 17/10/18, had to go into branch, canal walk shopping center, Cape Town, to make a deposit. While there I inquired about a savings account and was recommended a deposit saver account. Mr Massi Mpololo, premium banker, asked that I transferred R#%€£¥ to this new account via the atm as he was having trouble doing it on online banking. Now the deposit is miss, I don’t have access to the deposit account and all my beneficiaries are go from my on line banking. I’ve email and made various complaints but have had no response. This is not the first time I’ve had issues with Absa’s branch staff.