Absa's pathetic service continues.

Eight weeks ago I requested a copy of the title deed for a property I bought some time ago through an absa home loan. Despite some seven absa reference numbers and numerous phone calls by myself I'm still waiting. Two weeks ago a certain Rezona from their Group Customer Care Social Media office (Specialist Case Manager: Social Media, Customer Value Management: Customer Care) send me an e-mail promising me the requested copy a week later and then a week later another promise for yet another week later - absolutely pathetic as I'm still waiting. If an organisation like absa cannot within eight weeks provide a copy (for which they will undoubtedly charge an exorbitant fee) of a document consisting of five pages max think of how they will handle their investors! These people have grown so fat they have no idea of what the phrase valuable customers means!