ABSA's pathetic customer service

Firstly, you cannot get anything major done in a branch - they tell you to call the call centre. When you call the call centre, they transfer you from pillar to post because: a) They are the wrong department b) You get the right department, BUT they don't know what you're talking about c) They advise you on the total opposite to what you're asking, and then my favourite, d) They hang up on you.

I've banked with ABSA all my life and the service has really deteriorated to the point of not even wanting to be affiliated with this entity anymore.

My main gripe is the personal loans department who constantly have a different answer for you when you call, in addition to the staff being the most unhappy, unhelpful and heinous human beings! They are not willing to assist or to ups**** themselves to be able to assist customers which by the way, is their job!

ABSA really needs to do a deep dive into why their people are so miserable and horrible to it's customers! I doubt anyone will even respond to this so there's no point anymore with this bank...solution - CHANGE BANKS, TELL EVERYONE!!