Absa's passion to make 'our possibilities come to life' does not serve its meaning

Good day

I am disappointed with Absa. It took a week before they could just deduct my internet banking fees so that I could navigate my account. Now that the internet banking is active, there has been a detection of a sim swap that I did a month ago & while I was still answering security questions to Nomama from the call centre the call got cut off.We were not done & she did not call me back. I called in again & spoke to Sinenhlenhla who told me that my account is blocked because I failed the security questions- I asked her how?Because we were not even done talking with Nomama & had not yet conclude before the call was cut off.I asked to be put through to Nomama again so she can tell me what happened & my call was picked up by Zimkhitha.She told me the same story that she cannot access my account as it is already blocked & that I need to visit the branch.I then asked to speak to the manager, she said the manager is busy at the moment & will put me on hold.I waited & waited when I thought I was getting put through to the manager, the call got cut off again.

I am frustrated.