Absa's own assessor confirms their plumbers are useless

Recently i put in a claim for a leaking toilet and this caused resultant damage to my inverter. I lodged a claim with Absa Insurance and they sent out a plumber from their panel MDM plumbers who came out and did not do any tests and stated i have no cover for the incident and confirmed my claim would be rejected. MDM plumbers visited my premises without conducting any tests didn't even break the wall and they left with me having to get my own plumbers to find the fault which was still causing damage. The claims handler was stating that a leaking toilet is not covered nor is a sewerage pipe. My plumber confirmed that the leak was as a result of a burst consealed water supply pipe. I called the internal assessor Peter Gibhard an explained him what was happening and he confirmed that the plumbers ABSA sends are useless and he would not even send these plumbers to his mother in laws premises. He confirmed that the water supply pipe is covered and the resultant damages. Absa's own internal assessor has no faith in their plumbers, so why should i? I was sent an email on the 23/07/2021 confirming that as soon as i provide the report from my plumber and invoice to them an agreement of loss will be drafted. Later that same day i was sent another email now requesting proof of purchase eventhough the inverter is in existence and a compliance certificate eventhough the damages are as a result of water and not any fault with the wiring. The complaince certificate is not material to the damages, claim or incident. Eventhough ABSA sent their electrician to inspect the instalation and he confirmed that the wiring was done correctly and the necessary fuses and a seperate db board was installed which was what is required, absa now is looking for any loophole to reject my claim. Absa has not even sent an assessor to check the other damages like the tiles, plastering painting and ceiling and only after i brought this to their attention only did they arrange this. A simple claim is taking them long and they frsutrate a client to provide irrelevant information. Poor and pathethic service, and looking for anything to reject a claim eventhough it is not material. Stay away from this insurance company!