Absa's online banking is the worst by far

I work as a financial administrator and as such I do the payments for several small businesses. Through my work I am exposed to several of the internet banking platforms in SA and have found that ABSA's is the worst. The internet banking clearly has a flaw in it. If you want to make a one time payment it does not send out the verification request to the app. Instead of fixing this glitch the advice from the call center is to create a beneficiary every time you want to make a once off payment. This leads to a beneficiary list with hundreds of one time payments because the platform does not work as it should (The solution from the call center is to delete the beneficiary from the list, but the platform does not allow you to click multiple beneficiaries so this takes a lot of time). The alternative is that you uninstall the app and install it again and if you are lucky it will work. Unfortunately after a day, if you are lucky, it stops working again and then you have to repeat the whole process. But if during this uninstalling and reinstalling of the app the verification code for setting up the app again on your phone does not get send, then you have to go to your nearest ABSA branch to have it sorted. On another note, the call center technician informed me that this problem should be escalated, but did not take my information, nor did she give me a reference number for my call. And here I was under the impression the point on online banking is to make your life easier, saving you time and money.