Absa's not so good handling of *****

Online payments were made from my Absa profile on 29th March 2018, I was on the phone to Absa ***** within the first payment going off my account. I was on hold for 30 minutes before I could speak to anyone to disable my online profile. In that 30 minutes, a total of R16k was paid off my account. I then spoke to the help-desk, went to a branch and filled in a lot of forms, got an SAPS case number and submitted all the required documentation to Absa within four hours.

I called Absa to confirm receipt of the documents on the same day, which they confirmed. A month later, they'd lost the documents and I had to resubmit them. To date, I have not received any feedback from Absa regarding my case. Two weeks ago, I called them and spoke to someone who could not transfer me to Keshnie, who's the investigator on my case. The "middle-man" told me the case was close to being finalized.

To date, the case has not been finalized and there's still no feedback. Surely this can't be happening? If I make a payment from my Absa account to an FNB account, it takes two days for the recipient to receive the funds. My money was transferred to an FNB account. Within 30 minutes, you knew that transaction was **********. What's there to investigate? Couldn't you put a hold on the transfer, return it to my account and do your investigations afterwards? Is that too much to ask? Four months for a big bank to investigate a R16k ***** case. I can understand if the SAPS takes four decades, not you! It's so wrong!