ABSA's negligence

I am very disappointed with the ABSA bank. Someone stole my green ID book, removed my picture, and placed hers. The lady(suspect) went to open the cheque account with ABSA using the ********** green ID book. (Which was reported ****** at the police station and home affairs)The lady is using the ABSA bank statements together with the ****** ID book to open ********** accounts. She opened the following accounts: Capfin, Vodacom, and Cell C in my name. I don't understand how did the biggest bank like ABSA, fail to recognize the ********** ID and what do they use the fingerprints for? or was this an inside job? I've laid a complaint with ABSA, for them to close the account and send me the confirmation letter stating that/or the account is ********** however they need me to give them 30 working days or more. On the other hand, Capfin cant close the account without the confirmation letter from ABSA. My life is stuck. I am in this situation because of ABSA's negligence and incompetency. I've never had an ABSA bank account before and will never ever open one.