Absa’s mistake, my cost.

I am a student and during November 2018 while studying for exams I received a call from absa informing me that I will no longer quality for my Silver Student account because I had turned 25 a month earlier. The lady on the phone said that I would need to be migrated to the Gold Graduate account which would be done over the phone. I agreed to the terms and was told that the monthly fee would be R52 as of December for the Gold Graduate account.

I was then migrated to the Gold PREMIUM banking account which is reserved for individuals earning at least R25 000 per month (far more than what a student like myself would ever earn), I then billed according to the incorrect account fees.

I then went into the Eastgate branch in December to change my account because they had obviously made a mistake, the lady helping me there put me onto yet another incorrect account, the Potentiate account. This is an account that I most definitely do not qualify for.

Through all of this I have been charged in excess of R500 (which is a lot for any person) in banking and service related charges all of which I deem unfair because it has been the ABSA staff members at fault and yet it still costs me in the end.

To date I am still waiting for the branch manager from Eastgate to contact me to facilitate a refund of these charges which have been incurred on my account due to her incomptent staff. I am losing faith in this bank.