Absa's lack of feedback

I have a policy with Absa which I cancelled in October, I was told that my funds would be payed to me within 5-7 working days, 2 Weeks passed and still no payment from Absa not even a call stating that there was a problem I contacted Absa and was told that there was a document missing, I supp**** them with the document and was once again told the funds would be payed within 5-7 working days. I followed up a couple of weeks later and was told by the consultant that everything was in order and they do not understand why it was not payed. I was then told that they would escalate it and payment should take place in the 3-5 working days. 2 weeks later I contacted Absa again and was told the same story, It will be escalated and should take 3-5 working days, This has been going on now since October 2018 the 5-7 working days has turned into 4 months. Interest which I could have earned if the funds was in my account is probably lost Not once was I contacted by Absa How long is this going to carry on for