ABSA's lack of dealing with a *****ulant transaction

It was a very challenging task dealing with ABSA lately on behalf of my grandmother. ABSA's lack of assistance and support in the investigation of a ********** transaction by Takealot.com, where my grandmother's personal credit card was used to buy R22000 worth of "merchandise", is a gross injustice to an elderly client who has been a loyal client for 50 odd years. I cannot describe the stress this has caused my grandmother, and all the trouble she had to go through just to get not even a little acknowledgement that an investigation has been launched. Instead, ABSA gave her the finger and imp**** that she bought the "merchandise". Never in my granny's life had she ever bought anything online for more than R500, not even to mention had she ever spent anything even close to that amount. I feel disgusted that this is the way ABSA supports their elderly customers. My granny never acknowledged/accepted any OTP requests to accept a large transaction like this. The parties that assisted her with this, was absolutely uncooperative. Take-a-lot refuses to assist without ABSA requesting the information from them, which ABSA not even considers. Hope that ABSA's management gets to see how their employ treats sensitive matters like these and can assist to escalate this. Unfortunately our Family will most certainly close all facilities and accounts with ABSA as we've lost ALL confidence in ABSA...