Absa's Lack Of Customer Service Accountability

I use the Absa app on my cellular to play the Lotto and Powerball. However when checking the Powerball results against the played ticket on the very same app. my Powerball number is missing (the circle is blanked out in white) Called the relevant department and was told the following: * Update the app. * Switch the device off/on Did not work... I even uninstalled/reinstalled the app. Nothing... My impression of the person/s I required assistance from is they simply did not care...or are too lazy to investigate properly. No accountability... Regards Jeff