Absa's lack of communication and customer focus

I fell victim to a ****mer. In order to make an accurate statement at the police and to hand the case over to my private investigator/debt collector, I asked Absa via *** on 20 March 2025 for a list of transactions to the ****mer and received a reply with a request for additional information on 24 March. That information was supp**** on 26 March and Absa confirmed receiving it with a reference number. From there onwards however, communication went silent on their side despite nearly weekly reminders and requests to provide the required information. Now I am frustrated with Absa and the fact that I can't start the legal process to strike back at the ****mer and potentially recover some of the money. I expanded the communication to *** but also with no response other than the automated confirmation of receiving my request. I've been a long-standing customer with Absa and unfortunately this is just another case of bad communication from their side. I'd hope for a quick and meaningful response to resolve this issue.