Absa's Internet Banking That No Longer Allows Me Access To My Accounts!

Last week Saturday (22 June 2019 at around 07:46am) I contacted Absa on ***as I couldn't log onto my internet banking on my laptop. I contacted the Internet Banking unit, and spoke to a very unprofessional, disinterested agent who offered me no assistance whatsoever, but instead wasted my cellphone airtime (as we can all agree that cellphone charges these days are exorbitant).

I explained to the agent that as soon as I complete my login details (enter account number, then pin, then password), the Absa internet banking website immediately sends me to the logoff page "Logoff successful. Thank you for banking with us". I am logged off by the system without it ever allowing me access to my banking accounts! So after explaining to the agent that I had tried accessing my internet banking from multiple devices in attempt to logon (tried my personal laptop, work laptop, mobile devices, etc.), I finally gave up and decided to head to an Absa Branch in Sanridge, Midrand.

I then explained the whole story to a customer services representative at the branch and he informed me that he had discovered the problem (cannot imagine why the agent I spoke to at the Internet Banking Unit couldn't offer me the same service). The branch representative informed me that the Absa system had deactivated my internet banking (even though my Absa banking APP still functioned). I asked him to explain the reason for this as I have never instructed the bank to do any such thing, and in response he imp**** that it was probably done in error. All was fixed, and we tested it and all was well. I then left the branch.

During the course of the week, I then tried to log onto my internet banking on the internet, and low and behold, "Logoff successful. Thank you for banking with us". This disturbing issue has returned!! Either someone within Absa is doing this deliberately, or there exists a much bigger problem within the Absa internet banking platform.

Since this is obviously a recurring issue, I no longer feel that my accounts are safe with Absa since this presents a serious security risk. The fact that the agent I contacted by telephone at the Internet Banking unit is ***********, coupled with the fact that an Absa branch could only temporarily solve an obviously serious problem, indicates to me that Absa is not at all serious about the integrity and safety of its internet banking services.

I have enjoyed a long and fruitful business relationship with Absa and I would therefore hate to have to find a new bank over a matter that should never have been a problem for an Absa customer! This is unheard of!!!