ABSA's international payments functionality just doesn't work

I spent 50 minutes on the phone today - at my expense - speaking to ABSA consultants who were unable to help with an urgent payment that I need to make to an international beneficiary. The last person I spoke to was Thabeko in your outwards foreign payments section. Then we were cut off.

This problem is not a new one. Periodically, your ABSA Online system just will not load international beneficiaries or let users make international payments.

All afternoon, I have been receiving this error message. "The system could not send or receive the verification request. Resend the transaction verification request or cancel the transaction."

Yet the system does send verification requests, I accept them on the ABSA app on my cellphone, but the online system keeps giving me the same error message, followed by a "technical error."

At your consultants' request, I cleared all browsing data on my laptop, deleted and reloaded my profile on the ABSA cellphone app, deleted and relinked my cellphone as a device. It's the same cellphone, and same sim card, I've been using for over a year. Still, nothing worked.

Please load a payment I sent through to various ABSA channels earlier today (with no response, despite the matter being marked as URGENT). Ideally, you could also load the beneficiary onto my banking profile, so that I can make regular payments to the same beneficiary in future.

Thank you.