ABSA'S *********** call centre

My account was debited via debit order for two transactions (R2,000) incorrectly as the transactions had already been made. that isn't ABSA's fault. phoning the call centre, speaking to *********** staff is. after telling the agent that i want to reverse the two debit orders i gt told that she is going to ask me two sets of security questions to ascertain if they are speaking to the correct person. she also states that if i were to fail the first set of questions that the system would be blocked and she won't be able to help me further. From past experiences i had a pretty good idea what questions would be asked. But no, she asked me questions unrelated to my profile or that happened years ago. One of the questions was who was your last employer. I know the correct information which i gave but she had a different answer. ABSA YOU ARE AWARE THAT PEOPLE DON'T LOGIN (IF THEY CAN) OR CALL ABSA TO CHANGE ANY INFORMATION ON THEIR PROFILE WHEN THE INFORMATION CHANGES. For all I know the last employer on my profile is from 5 years ago. What sort of Bull**** security questions are these and who would take the time and effort to call your pathetic excuse of a customer services call centre to reverse a debit order if the account didn't belong to you. How would I know the exact time and amount that the debit orders went off. Wake up you *****s.