BM
Bonita M
1 reviews | Active since Jul 2013
30 Nov 2025, 09:11
Absa’s incompetence shines through Again!!!!
On 20 October 2025 I made a purchase on Shein’s website. There was a glitch on the system and the website said the payment did not go through, however every attempt from my private banker at FNB to get my money back is fruitless. Absa insists that the money was paid back to me on the 21st of October the day after the payment, but it’s NOT in my account so it obviously IS NOT PAID BACK!!!!!
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Replies (4)BM
Bonita M's updateReviewer Update
03 Dec 2025, 11:00Hello,
I have sent all the required information per e-mail, please advise if anything else is needed to resolve the issue?
Regards,
Bonita
I have sent all the required information per e-mail, please advise if anything else is needed to resolve the issue?
Regards,
Bonita
BM
Bonita M's update03 Dec 2025, 11:00
Reviewer Update
Hello,
I have sent all the required information per e-mail, please advise if anything else is needed to resolve the issue?
Regards,
Bonita
I have sent all the required information per e-mail, please advise if anything else is needed to resolve the issue?
Regards,
Bonita
BM
Bonita M's updateReviewer Update
03 Dec 2025, 14:10Hello, I DID respond to your e-mails, with PROOF of transaction on the 1st of December at 10:18 already, immediately after I have received your e-mail. The payment was made with my FNB credit card, I have sent the account number to you via e-mail. If my e-mail response was not sufficient, please let me know what additional information you need? I have sent you proof that the payment went off my account but was not returned on the 21st of October as claimed by Absa. FNB private clients service dealt with ABSA on my behalf, I don’t know who they talked with who claimed that the payment was returned. The purpose of having a private client service is to assist with these matters. Would you like me to try and obtain the ABSA agent information from FNB to continue with this?
BM
Bonita M's update03 Dec 2025, 14:10
Reviewer Update
Hello, I DID respond to your e-mails, with PROOF of transaction on the 1st of December at 10:18 already, immediately after I have received your e-mail. The payment was made with my FNB credit card, I have sent the account number to you via e-mail. If my e-mail response was not sufficient, please let me know what additional information you need? I have sent you proof that the payment went off my account but was not returned on the 21st of October as claimed by Absa. FNB private clients service dealt with ABSA on my behalf, I don’t know who they talked with who claimed that the payment was returned. The purpose of having a private client service is to assist with these matters. Would you like me to try and obtain the ABSA agent information from FNB to continue with this?
BM
Bonita M's updateReviewer Update
05 Dec 2025, 19:44Why did I get an email today to say that the case is closed if you sent me a message yesterday to inform me that you are assisting me?
BM
Bonita M's update05 Dec 2025, 19:44
Reviewer Update
Why did I get an email today to say that the case is closed if you sent me a message yesterday to inform me that you are assisting me?
BM
Bonita M's updateReviewer Update
08 Dec 2025, 09:45I am requesting a refund I did not receive a refund. I made the payment but there was a glitch so the seller said they did not receive payment, Absa said the seller receiced the payment, I did not receive the goods so I want the money to be returned to me. I am communicating with BOTH FNB and Absa in the same emails and seems to be the middle man now having to communicate with both banks. I have asked FNB to send you the CQLS reference number.
BM
Bonita M's update08 Dec 2025, 09:45
Reviewer Update
I am requesting a refund I did not receive a refund. I made the payment but there was a glitch so the seller said they did not receive payment, Absa said the seller receiced the payment, I did not receive the goods so I want the money to be returned to me. I am communicating with BOTH FNB and Absa in the same emails and seems to be the middle man now having to communicate with both banks. I have asked FNB to send you the CQLS reference number.