1 reviews | Active since Jun 2026
ABSA's Incompetence Cost Me My Credit Score
I have been a loyal ABSA customer for 5 years and what I have experienced recently has been truly distressing.
In May 2026, an ABSA call centre consultant erroneously flagged me as DECEASED in your systems, freezing ALL of my accounts and leaving me with zero access to my own money. I visited the branch multiple times, spent hours getting nowhere, took several days off work and had to make up those hours at night for no pay. It took weeks and multiple escalations before ABSA finally acknowledged my complaint and lifted the holds on my accounts on 09 June 2026.
While I appreciate that the holds have since been lifted, my case is far from closed. Because my accounts were frozen on my debit order date, my ABSA personal loan payment did not go through despite me having MORE THAN SUFFICIENT FUNDS available. This has resulted in a NEGATIVE LISTING ON MY CREDIT SCORE, caused entirely and solely by ABSA's own error.
I have worked hard to maintain my credit rating and I refuse to carry the consequences of a mistake I did not make. ABSA, you caused this and you need to fix it. I am calling on you to reverse the arrears and have the negative credit listing removed from all credit bureaus immediately.
If this is not resolved urgently, I will be escalating to the National Credit Regulator without further notice.
#ABSA #ABSABank #HelloPeter #ConsumerRights #SouthAfrica #CreditScore
And now, instead of urgently correcting the damage they caused, ABSA has the audacity to call me about arrears that exist solely because of their incompetence. Furthermore, they tell me that they will report this to the credit bureau!!! For what??? Can no one see the flippen complaints going on??? I am sick and tired of this bull**** caused by ABSA.
This is not a customer failing to meet their obligations. This is ABSA failing theirs, catastrophically. My accounts were frozen through no fault of my own, and rather than treating this as the urgent matter it is, ABSA has dragged their feet at every turn while my credit record takes the hit.
I have been patient. I have followed the process. I have waited. And what has that patience gotten me? Phone calls chasing me for arrears that ABSA themselves created. I am done being patient. That patience is over!!!
I am holding ABSA fully accountable for every negative credit listing, every arrear, and every consequence that has stemmed from this disaster. I have an open case, I have escalated to the Ombudsman for Banking Services, and I will not stop until every single mark on my credit record is reversed and this matter is resolved in full.
ABSA, fix this. Now.
And now, instead of urgently correcting the damage they caused, ABSA has the audacity to call me about arrears that exist solely because of their incompetence. Furthermore, they tell me that they will report this to the credit bureau!!! For what??? Can no one see the flippen complaints going on??? I am sick and tired of this bull**** caused by ABSA.
This is not a customer failing to meet their obligations. This is ABSA failing theirs, catastrophically. My accounts were frozen through no fault of my own, and rather than treating this as the urgent matter it is, ABSA has dragged their feet at every turn while my credit record takes the hit.
I have been patient. I have followed the process. I have waited. And what has that patience gotten me? Phone calls chasing me for arrears that ABSA themselves created. I am done being patient. That patience is over!!!
I am holding ABSA fully accountable for every negative credit listing, every arrear, and every consequence that has stemmed from this disaster. I have an open case, I have escalated to the Ombudsman for Banking Services, and I will not stop until every single mark on my credit record is reversed and this matter is resolved in full.
ABSA, fix this. Now.
Although the matter was marked as resolved by Absa, I have since noticed that my Nedbank app is reflecting a missed payment on my credit profile relating to this matter. This indicates that the issue has not been fully resolved and is now negatively affecting my credit record.
I kindly request that Absa urgently investigate why this missed payment is still being reported and take the necessary steps to correct it with the relevant credit bureaus if it is incorrect. I would also appreciate written confirmation ASAP!!!!!!
I have always aimed to maintain a good credit record, and it is concerning to see adverse information still appearing after the case was closed. This is affecting my entire life for months on end!!!!!!!!
Although the matter was marked as resolved by Absa, I have since noticed that my Nedbank app is reflecting a missed payment on my credit profile relating to this matter. This indicates that the issue has not been fully resolved and is now negatively affecting my credit record.
I kindly request that Absa urgently investigate why this missed payment is still being reported and take the necessary steps to correct it with the relevant credit bureaus if it is incorrect. I would also appreciate written confirmation ASAP!!!!!!
I have always aimed to maintain a good credit record, and it is concerning to see adverse information still appearing after the case was closed. This is affecting my entire life for months on end!!!!!!!!