ABSA's Incompetence and Lack of Transparency Are Unacceptable

When I say ABSA is useless, believe me, it’s not an exaggeration. This institution cannot, for the life of them, resolve customer complaints effectively. I’ve uncovered evidence of accounting gymnastics on my AVAF statements, where they manipulated figures to claim I was in arrears for months.

The same pattern exists with my credit card account, yet ABSA has resolved that my claim is invalid. Here's the kicker: they refuse to provide me with the concrete evidence I’ve requested — my own account statements. I cannot retrieve these archive statements myself, so how am I supposed to trust their conclusion?

If ABSA could perform accounting acrobatics worthy of a Simon Biles routine on my AVAF account, why should I trust their outcome on my credit card without proof? Their lack of transparency and accountability is not only frustrating but entirely unacceptable.

I demand my statements immediately so I can review them myself. Without them, ABSA has no credibility to claim their errors don’t exist. Resolve this matter, or I will escalate this to every platform and authority necessary.