EV
Elana V
1 reviews | Active since Nov 2022
28 Nov 2022, 19:16
ABSA's Incompetence
No one in ABSA Menlyn or The Grove Mall were able to assist me. I have money available in one of my accounts, the amount has matured and so I am suppose to have access to it. My banking app shows that I am able to transfer the money, but it doesn't allow me to. The system at the bank shows the same, but they were also not able to transfer the money for me. It is my money and for an unknown reason I cannot access it. I am livid!
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Absa's replyOfficial
29 Nov 2022, 10:45Dear Elana De Villiers,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***4.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***4.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Best regards,
Absa's reply29 Nov 2022, 10:45
Official
Dear Elana De Villiers,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***4.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***4.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Best regards,