ABSA's Inadequate Business Banking Accountability

ABSA should not be in a position to offer "business banking" because their "Enterprise Bankers" are incapable of giving you answers relating to their own bank charges! On 1 August (admittedly late in the day) I requested a breakdown of the "internet fees" I was being charged - as it was explained to me when I opened my account, all internet charges formed part of the monthly subscription fee. On the 5th August I requested feedback as I had heard nothing (a fairly simple request in my opinion), late that afternoon I received a call advising me that "you must remember that you are charged because there have been more transactions than those on your bundle", I responded requesting said "details" to be put to me in writing by close of business 7th August. I was informed by my "enterprise banker" - "However I will get our pricing department to send you another charge break down tomorrow as they have already knocked off for the day.". I did my own breakdown and emailed this to Rose as I expected a further delay on their side by 17:47 that evening, which she sent on to *** at 12:10 the following day. On the 7th August, after close of business I sent yet another follow up email requesting my response. My "enterprise banker" emailed me back "Ref C-***0 Kindly see below email to ***

I have send them your request and they will get back you . Kindly note am also waiting for feedback from them as well." that evening at 17:44. Today it is 7 full working days later and still no response from ABSA. I'm pretty sure that they will deduct further bogus fees from my account at the end of this month and I will still be sitting without an answer.