PS
Pieter S
1 reviews | Active since Sept 2013
17 Jan 2019, 08:02
ABSAs Inability to provide a service
My credit card stopped working in the beginning of December it caused me great embarrassment as I wanted to rent a car and it can only be done with a credit card (that is working). A new one was ordered which also stopped working after a few days when trying to make a purchase. After going back to the bank with no help, contacting the ABSA action line being phoned by the branch manager who never phoned me back I am still without a credit card more that a month later. Yesterday (16/01/2019) I phoned the action line again and they put me on hold until the line went dead!!
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Replies (3)
Absa's replyOfficial
17 Jan 2019, 14:11Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply17 Jan 2019, 14:11
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
PS
Pieter S's updateReviewer Update
31 Jan 2019, 07:19Today is the 31/01/2019 and I have been without a credit card for almost 2 months. A promise was made that it would have been delivered yesterday but I have not received anything only a phone call to ask if I have received it. I assume it will be blamed on some delivery service the bank uses.
If they cannot perform the basics what else is wrong on the inside where my savings are?
PS
Pieter S's update31 Jan 2019, 07:19
Reviewer Update
Today is the 31/01/2019 and I have been without a credit card for almost 2 months. A promise was made that it would have been delivered yesterday but I have not received anything only a phone call to ask if I have received it. I assume it will be blamed on some delivery service the bank uses.
If they cannot perform the basics what else is wrong on the inside where my savings are?
PS
Pieter S's updateReviewer Update
01 Feb 2019, 14:091/2/2019 – At long last (almost two months) I have received the credit card yesterday, they were supposed to deliver it at my place of work but only pitched up at my home much later.
Today when I wanted to use it, it did not work as I have gotten used to. So I had to go to the bank again. One and a half hours and a number of calls later it seems as though the problem is solved.
ABSA you can now close this complaint.
PS
Pieter S's update01 Feb 2019, 14:09
Reviewer Update
1/2/2019 – At long last (almost two months) I have received the credit card yesterday, they were supposed to deliver it at my place of work but only pitched up at my home much later.
Today when I wanted to use it, it did not work as I have gotten used to. So I had to go to the bank again. One and a half hours and a number of calls later it seems as though the problem is solved.
ABSA you can now close this complaint.