ABSA's inability to adhere to requests / not responding to requests

I've sent emails asking Absa Card to decrease my overall limit on my account with a R1000 as there is no such option on the website Received email back, saying it can't be done as there is not enough money in my account However the credit on my card is more than R7000. I've sent email again, received an automated response, but no call as per the email. Tried calling Absa from my office number So many menus to go through. Just to be told (machine) that the number I am calling from is not my mobile number and call was cut off. Called then from my cellphone. Again a lot of menus. No menu for decreasing your limit, only increase . Spoken to a lady eventually, just to be told that I must call another number . So here I go again. Eventually a human voice, just to be told to choose * 1 Which is a daily limit or Point of sale limit increase Not what I was asking for She then got someone else on the line, while going through the whole security questions-thing I was cut off again as ALL my airtime was used So more than 40 frustrating minutes later, I sill don't my request adhere to